Frequently Asked Questions
Billing
When you are billed depends on the service you have scheduled. For One-time services, typically we accept signature before work is performed and bill after work is complete. Payment due upon receipt. However, some of the larger treatments may require payment up front, or a partial deposit.
For re-occurring services, we bill on the 1st of every month regardless of service interval. This is because Pest Control WV is on call in between services, and also give you, the customer 30 days to pay an invoice without penalty.
Currently we do not charge payment processing fees to the customer. That doesn't mean they do not exist. Pest Control WV pays all payment processing fees for our clients. Just one less fee you have to worry about when paying conveniently with a card or Account ACH.
Pest Control WV does charge late fees. Late fees are assessed at $25 per every 14 days you are late on your payment. This is due to the fact that we are a service business and we are commonly on a re-occurring schedule. We would need to ensure accounts are current, in order to maintain their next scheduled service.
Currently, Pest Control WV accepts cash, check, money order, and all major credit cards, Including VISA, AMERICAN EXPRESS, DISCOVER, and MASTERCARD.
We do also offer short-term financing through partnered financial institutions, see below "Do you offer financing?"
Yes, you may add a payment method for auto-billing. If you decide to turn on auto-billing for your account, please message us to let us know. We will have to adjust your account on the back end to ensure the payments are properly executed each cycle.
Of Course, Pest Control WV offers financing through Stripe and their financial partners. This offers the flexibility of short-term financing through After-Pay, Cash-App Pay, Affirm or Klarna. Currently these options are available on request for qualifying one-time treatments.
Customer Portal
Pest Control WV is environmentally friendly in every way we are able. For this reason, and convenience, we offer a Customer Portal (Located on the Menu as "Login"). This is an account portal on our website that will allow you to view, sign, pay invoices or documents, and also keep all your digital pest records in one place.
The Customer Portal can be found at the top of our website, on the menu. Click "Login" and you will be re-directed to the Customer Portal.
You are able to view, sign, print and pay invoices and or documents from your Customer Portal. You will also be able to update payment information and preferences. You can view, reschedule upcoming appointments as well if needed.
When you are at the login page for the Customer Portal, there will be a link at the bottom of the page that says "Get Login Info". You will click this link, and enter the required information. Your customer number should be located on a copy of your receipt, or you may give us a call for assistance with resetting your password if you need additional help.
My Account
You may add more than one person to your account. We would just need to know who is the primary contact. We would be able to adjust all messaging and billing preferences as per your request. Just give us a call, text or email to update account information.
Yes, you may setup a billing address in addition to a services address if they are different. If you are on re-occurring services, we can update this at any time, however we would need to have you re-sign the agreement for any changes.
Pest Control
When enrolled in re-occurring pest control, our technicians will evaluate your home on every visit for any pests that may be present. We will then treat as needed and record any findings that may need additional intervention. Pest Control is effective in every season, if done properly.
Yes! Wasps, Yellowjackets and Hornets are covered with your re-occurring general pest plan.
Typically these pests and their nest knockdown are covered up to 24' high on exterior at no additional charge. However, inside walls, voids, and heights above 24' or in-accessible will typically be an additional charge, discounted at your plan discounted rate. Additional exclusions may apply, please check your pest agreement for more information.
You will be billed on the 1st of every month for re-occurring services after start-up. You will have 30days to pay each invoice before incurring any late fees.
Re-occurring Pest Control is an extreme value to the home or business owner. When you have our technicians coming out on a regular schedule, we are able to evaluate your property each visit, providing you with better service. Each year we will also conduct a formal pest assessment and record findings if any that may need addressed in order to continue to keep pests under control. One-time treatments do not have the same ongoing benefits.
You may cancel service at any time. Upon cancellation, Pest Control WV will terminate the contract and you will need to sign-up again if you choose to do so in the future. Since Pest Control WV has a price lock guarantee for re-occurring clients, this will terminate as well with the contract. All promotions and special offers will be sacrificed and new signup will be at current pricing.
Our Pest Control Services and pesticides used are completely safe for newborns, kids and animals alike when fully dry or aerated. Pest Control WV will advise you of any instructions to be out of the home if applicable during treatment depending on the pests and products used. However, after our products have dried, they are all safe for children, and pets.
One-Time treatments are beneficial for some clients. Usually, these treatments are used for pests like, cockroaches, or bed bugs, hornets, yellowjackets, termites etc. However, most of the pests that can constitute a one-time treatment, can also possibly be prevented, or at least from infestation levels with re-occurring pest preventative maintenance plans. This will help to create a pest barrier that will discourage pest infestations to occur.
One-time treatments are based the pest, which could mean a one-time treatment for Bed Bugs is 2 visits. It is a treatment intended to get rid of the target pest this one time.
Re-occurring Treatments are scheduled service visits to provide inspection and treatment for and prevention of the covered pests. Often, re-occurring pest control provides long term value and desired control results as compared to one-time treatments.
The frequency of One-Time treatments is completely up to you as the customer and your pest threshold. Neighborly Pest Control recommends at least having your home inspected and treated at the beginning of each season, as there are new pests each season as well.
Pest Control WV 365Guarantee is our pest control guarantee for re-occurring pest control clients. We will provide Free re-service in between scheduled visits when applicable to ensure control and prevention of the pests listed on the Pest Control Service Agreement.
Neighborly Pest Control is more than spray and pray service. We utilize our comprehensive inspections to develop a plan for your home or business. We offer a wide variety of pesticides and tools for application, which allows us to adapt and integrate proper management techniques outside of liquid alone.
Neighborly Pest Control will assess and apply pesticide in all areas of concern during our scheduled visit/s. We do have products that repel pests and products that do not have repellent qualities. Neighborly Pest Control will always select and use the best product for the pest we are treating, and ensure lasting residual effectiveness.
Pest Control WV practices Integrated Pest Management, which means we always inspect, and then apply our knowledge and skills to the situation to eliminate pests, including pesticides when needed. We will treat inside during our initial visit, and on request when needed afterward for ongoing service.
Winter is commonly thought to be the time of year when least pests are present. This is in some cases true, many insects are over wintering. However, spiders are looking for warmer places to harbor, and rodents are constantly trying to find entry into structures. Termites tend to swarm in the late fall to winter with excess moisture and carpenter ants will also show themselves. During some of the unseasonably warmer days, you may find cluster flies, or Asian Lady Beetles and Stink bugs emerge from crawlspaces, cracks and crevices or attics to swarm warmer sides of the home in sunlight. Pest Control is beneficial at all times of the year, as long as your technician is adjusting to the proper treatments.
You can access product Labels and SDS information for all products here.
Please ask your technician or check your most recent work order for any materials used and product information.
Promotions
Yes, we offer a 10% discount toward 1 year of services each referral that signs up for re-occurring pest control services as well. Both accounts must be enrolled in re-occurring services, max combined discount is 20%. Discount only applied to the existing referring client.
*terms and conditions apply. ask for details.
Yes, we offer a 5% discount toward one-time and re-occurring services for Active and Retired Military, as well as 1st Responders, (Police, Fireman, and Ambulance).
You must provide proof of eligibility. Cannot be combined with other discounts. *terms and conditions apply. ask for details.
Most year-round promotions are automatically applied. .However, some of our rotating deals require you to mention them at time of service for discount. Be sure to check our Promotions page for more details on current offerings.
We do not offer price matching for services. We believe we offer premium services at competitive prices for our customers already.
Service Area & Locations
We currently service 6 different Counties within Southern West Virginia including; Greenbrier County, Monroe County, Summers County, Fayette County, Pocahontas County, and Raleigh County. Be sure to check out our Overall Coverage map for a birds eye view of our footprint.
We do have 2 locations; one at the bottom of the hill in Ronceverte and one in Lilly Park. These locations do not have a building for customers at the moment. We will be looking to build in the future on these sites, for now you can locate us on Google and know, were local and here to stay.
Currently our second location in Lilly Park, Rainelle is not listed on Google. This is due to Google stringent verification process, we are unable to get a verified location without a structure attached to this address. We do own this lot, and we have expanded to offer services around this area accordingly. The google map marker will come in due time.
More Questions?
Don't put it off until tomorrow. We'll do our best to answer your questions. Just drop us a quick message below, and we will get back to you via your choice of contact. Yep, it's that easy. Let us worry about remembering to call, or text you. While you worry about everything else going on.